FAQ

You can cancel your appointment free of charge up to 24-hours before your scheduled cleaning session.

Cancellations made with less than twenty-four (24) hours of the scheduled appointment will be assessed a $30 cancellation fee.

No, you don’t have to be home during your cleaning or maintenance sessions. We just need access to your home and the areas you'd like us to clean. Our clients provide entry to their homes in many ways: providing a key ahead of time, permitting neighbors to let us in, leaving a key in a lockbox at the residence, etc. When finished, our cleaners will lock up your residence and return your key to your preferred location.

You can visit our membership page to take a look at all services included in both of them.

No, we'll provide all the necessary cleaning supplies and equipment to properly clean your home. If you prefer we use your personal favorite products, we're more than happy to accommodate your requests. Let us know ahead of time and leave the products in plain sight.

Before the cleaners arrive, it's essential to pick up clothes and loose items, secure your pets, and arrange access to your home. Read our article How to Prepare for a House Cleaning for a more detailed list of steps to prepare for your cleaning appointment.

Yes, we're insured. In the event of accidental damage or any other issue, please report it within 48 hours of the time of your cleaning. You may email us at help@evercleanclub.com

We are, but we also require all pets to be safely secured during the actual appointment. If a crate or kennel is unavailable in the home, owners can simply move their animals to unoccupied rooms as our team works in other areas. If your pet is likely to become anxious or agitated during our visit, please make off-site arrangements prior to your scheduled cleaning date. Thank you for your understanding.

If you'd like us to provide you with a service that's not included in our memberships, please email help@evercleanclub.com with your request and we'll gladly confirm availability and let you know the cost.

Yes, all our employees are background checked.